I was charged a credit I shouldn't have been

Question

Accepted Answer

Each deduction is a ledger entry naming what it was for, so start by finding the entry and the lead it points at. Duplicate deductions against a single lead are a genuine defect and worth reporting with the entry reference; a deduction against a lead that turned out to be a poor fit is not a defect, and the fix there is category and radius settings.

I was charged a credit I shouldn't have been | Directory Engine Help