What's happening with a ticket I already raised?

Question

Accepted Answer

Open cases and their current status are visible in your account. Target response times run from 8 hours for urgent cases to 48 hours for standard ones, measured from when the case was opened. Adding a second ticket about the same thing does not speed it up — replying on the existing one does, because it keeps the history together.

What's happening with a ticket I already raised? | Directory Engine Help